WhatsApp Integration opens the doors to a trusted channel for customer support.
POTATO, February 1, 2023 /PRNewswire/ — Vee24, the leader in human-to-human digital customer experience solutions, is proud to announce the imminent launch of its instant messaging integration. This new feature allows brands to reach their customers through WhatsApp, the world’s most popular messaging service.
Vee24’s digital platform enables client-facing teams to grow online sales, deliver better customer service, and build brand loyalty through the power of communication. video-interpretation, text chat, AI-enabled chatbots, joint browsing, screen sharing, online meeting format. , and now the synchronous chat. Brands can add links to WhatsApp on their websites and social media channels, allowing customers to send questions to their customer service representatives.
The initial launch of the integration to a Beta customer showed positive results. WhatsApp for the delivery of customer service launched before Black Friday, it still sees above the volume of incoming messages. Customers were happy to connect directly with the company through a reliable communication channel, and the agents were able to help multiple customers at once.
WhatsApp Integration seamlessly integrates the customer experience with the customer interface that our customers use today. Customers can start a conversation at any time through their WhatsApp account. Messages go directly to the customer service, allowing product experts to handle multiple conversations at once. Customers can wrap up calls and surveys, which feed into a comprehensive set of reports.
“This is a very exciting launch,” said Tomer Azenkot, CEO. “The introduction of WhatsApp will not only provide a better customer experience in a better language but will also help call centers as agents will be able to help more customers. Vee24 also also has the advantage of allowing call center supervisors to view customer conversations, private conversations with customers, and view customer statistics in real-time, available for our WhatsApp client. A great, easy-to-use system for everyone.”
Vee24 helps leading brands deliver human-to-human customer experiences that accelerate their digital business. Vee24’s digital customer experience platform – powered by high-definition video chat, text chat, AI-enabled chatbots, collaborative browsing, screen sharing, online meeting format, and more – makes it possible by customer-oriented teams to grow online sales, provide better customer service. , and build brand loyalty. Brands can seamlessly connect their virtual and in-person experiences using this integrated platform with omnichannel customers. Vee24 is headquartered in Boston, MA with European headquarters in Macclesfield, England. Vee24’s clients include leading industry brands in the retail, automotive, and financial services sectors.
For more information:
Jeff BarovichWee24, [email protected]617-356-8285