Runtriz streamlines guest experience at Palms Casino Resort by implementing an all-in-one mobile F&B ordering solution
LOS ANGELES, January 24, 2023 /PRNewswire-PRWeb/ — Palms Casino Resort, the iconic hotel and casino and Las Vegas, has selected Runtriz, a Radius Networks company and the leading provider of contactless mobile guest engagement solutions for the hospitality industry, to support its mobile food and beverage ordering platform. When Palms reopened under San Manuel Gaming & Hospitality in 2022, the ultimate guest experience was high on their list of priorities. Runtriz has helped deliver the seamless experience for guests when it comes to in-room dining.
With personalized QR codes placed throughout the property, guests can access menus specially designed for in-room dining from a number of on-site restaurants. With the flexibility of mobile ordering, a guest can place an order while on the go in their room and at any time of the day. The web-based app created specifically for Palms is easily accessible on any mobile device (laptop, tablet, phone) via QR code or URL. One of the key benefits of the Runtriz solution is communication – guests can track all orders via the app on their mobile device and even request status updates via email or SMS.
“We are excited to leverage Runtriz to provide a frictionless way for Palms Casino Resort guests to order food and beverage and have it delivered right to their door,” says Greg VanStone, Vice President of Food & Beverage at Palms Casino Resort. “We’re seeing an immediate uptick in guest satisfaction because the Runtriz interface is easy to navigate and offers a white-glove, personalized dining experience, right in the privacy of their room.”
Another important goal for Palms was to optimize operational efficiency; the Palms team seeks to obtain a significant amount of data to inform future decision-making processes. Runtriz provided the tools needed to collect and track relevant information, allowing Palms to identify trends and implement strategic changes. These changes not only improved the guest experience, but also positively impacted their bottom line.
“We are proud to work with the innovative team at Palms Casino Resort as they reform their digital experience,” he says Alonso Vargas, SVP of Product at Radius Networks. “New technology to better serve guests is a big priority right now in the hospitality industry, and some places are adapting faster than others. Palms Casino Resort is investing in technology that catapults them ahead of the competition and we’re excited to be a part of it.” of their digital transformation.”
About Runtriz and Radius networks
Runtriz is the leading provider of contactless mobile guest engagement solutions for the hospitality industry. Runtriz creates apps that connect the hospitality industry with their guests via solutions such as mobile F&B ordering, guest service requests, event planning, messaging, guest feedback, ID verification, contactless mobile check-in, mobile key, and in-room checks. Runtriz is part of Radius Networks, the company that also powers the Flybuy platform, which is a customer experience platform that helps businesses generate repeat customers with a comprehensive, turnkey, location-based system currently live in over 50 countries.
About Palms Casino Resort
Palms Casino Resort makes history as the first resort in Las Vegas fully owned and operated by a Native American Tribe. Palms Casino Resort features two distinct towers with 766 hotel rooms and suites, a diverse mix of bars, restaurants, live entertainment venues and immersive lifestyle experiences across a 95,000 square meter reimagined casino. The resort also includes over 190,000 square feet of meeting, convention and event space; the Pearl, a 2,500-seat theater; an expanded pool and spa area; wedding chapel; the Brenden Theaters 14-screen cinema and nearly 600 units at Palms Place condominiums.
Palms is located just west of the center of the Las Vegas strip from I-15 to Flamingo Road. Palms Casino Resort is owned by the San Manuel Gaming and Hospitality Authority (“SMGHA”), an affiliate of the San Manuel Band of Mission Indians. For more information visit http://www.palms.com/ or the Palms Press Room. Follow Palms on social media Facebook, TwitterInstagram.
About San Manuel Gaming and Hospitality Authority
The San Manuel Gaming and Hospitality Authority is a governmental instrumentality of the San Manuel Band of Mission Indians, a federally recognized Indian tribe, created for the purpose of independently investing in the ownership and management of gaming and hospitality businesses outside of San Manuel Reservation.
Rebecca McFarlandRadius Networks, 1 2022408682, [email protected]
SOURCE Palms Casino Resort