Australia’s second-biggest telecoms provider Singtel Optus has revealed that its customers’ data may have been accessed in a network attack.
The Australian claims The data breach affected up to nine million customers.
said optus a statement This information that may have been disclosed included customer names, dates of birth, phone numbers, email addresses, and for a subset of customers, addresses, ID document numbers such as driver’s license or passport numbers.
It was claimed that payment details and account passwords were not compromised.
Optus said it blocked the attack after learning about it and notified the Australian Federal Police, the Australian Information Commissioner’s Office and what it described as “key regulators”.
CEO Kelly Bayer Rosemary said: “We are devastated to discover that we have been subject to a cyberattack that has resulted in our customers’ personal information being leaked to someone who should not be seeing it.
“As soon as we knew, we took action to block the attack and launched an immediate investigation.
“While not everyone may be affected and our investigation is ongoing, we want all of our customers to know what happened as soon as possible so they can increase their vigilance.
“We are very sorry and understand that customers will be concerned. Please be assured that we are working hard and collaborating with all relevant authorities and organizations to protect our customers as much as possible.”
Internet access and mobile calls are not affected, the company said.
Bayer Rosemary added: “Optus has also notified key financial institutions of this matter. While we are not aware of any customers being harmed, we encourage customers to raise awareness of their accounts, including checking for any unusual or fraudulent activity and notifications that appear strange or suspicious.”
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