Apple said it was working on a software fix after some users who recently bought an iPhone 14 Pro or iPhone 14 Pro Max reported that their devices’ rear-facing cameras were shaking “uncontrollably” and making strange noises when they were Social media apps used.
In videos and posts uploaded to social media sites, some users explained that the problem only appeared when using the camera with third-party platforms including Snapchat, TikTok, and Instagram.
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A YouTube user posted a video of the phone shaking while using TikTok. Other users on Reddit have posted about similar issues.
“I’ve experienced my camera shaking uncontrollably when I open Snapchat or use the camera for Instagram,” one wrote.
“However, I have no problems using the regular camera app.”
In a statement to CNN on Tuesday, Apple said it was working to fix the issue.
“We are aware of the issue and a fix will be released next week,” a company spokesman said.
It’s an early hiccup for Apple after it unveiled a slew of new iPhones earlier this month.
The Pro models, which feature the first 48MP camera and a handful of new advanced features, are expected to be in particularly high demand this year, which could give Apple a boost given these models start at $999.
In a series of recent tweets, Apple analyst Ming-Chi Kuo said demand for the iPhone 14 Pro models has reportedly prompted Apple to switch production lines of its standard iPhone 14 range to include more of the high-end – manufacture devices.
At the same time, the iPhone 14 Pro models appear to have longer wait times than the rest of the iPhone 14 range.
Apple’s solution wouldn’t be the first software update since the company released its latest mobile software, iOS 16, last Monday.
Shortly after, Apple released iOS 16.0.1. to fix issues with activation of new iPhone 14 and iPhone 14 Pro devices and to fix a bug in the iPhone 14 Pro Max zoom function.
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