Allstate Insurance Company – InsuranceNewsNet

“Aspects of the disclosure relate to methods, computer readable media, systems and devices for receiving requests for roadside assistance, creating user interfaces and using machine learning to generate roadside assistance instructions.

“In some instances, you may receive requests for roadside assistance. In some arrangements, the user may be identified based on the request or information related to the request. One or more partner entities associated with the user and/or request may also be identified.

“In some examples, profiles related to users, partners, etc. may be identified. A user interface can be created based on the profile. In some instances, the user interface may be created to include features unique to profiles, partners, etc. (eg data, fields, etc.). In some arrangements, the interface can include a first portion and a second portion.

“In some arrangements, selecting an option in the first part allows the system to identify the data to display in the second part and cause the data to be displayed in the second part. Machine learning can be used to determine or identify one or more roadside orders, and roadside orders can be created and executed.”

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The claims provided by the inventors are as follows.

“1. A processing unit comprising a processor; and when executed by the processing unit causes the computing platform to receive an emergency response request; identifies a profile of the partner entity; creates an interactive user interface based on the identified profile; and , The interactive user interface includes a first portion and a second portion, the first portion including a plurality of selectable options for providing additional information related to the emergency dispatch request, the plurality of selectable options of the partner entity. receive a selection of a first option from among a plurality of selectable options in a first portion of the interactive user interface, identify data for display in a second portion based at least on the first option; cause the data identified for display in the second portion to be displayed in a second portion of the interactive user interface; generate an emergency response order based on one or more machine learning datasets; Generate emergency dispatch orders, including identifying pieces of equipment to be dispatched in response to requests; execute roadside assistance orders.

“2. The computing platform of claim 1 , wherein executing the roadside assistance command further comprises dispatching a roadside assistance service provider.

“3. The method of claim 1, which when executed causes the computing platform to: generate a first request for additional information; transmit the generated first request to the computing device; and transmit response data to the transmitted first request. receive

“4. The method of claim 1 , which when executed causes the computing platform to: identify a user associated with the request; A partner entity is identified based on the identified user by selecting a partner entity from a plurality of partner entities associated with the user.

“5. The computing platform of claim 1 , further comprising instructions that, when executed, cause the computing platform to receive additional information related to the emergency response request, wherein generating the emergency response order is also based on the additional information.

“6. 2. The computing platform of claim 1, wherein the generated interactive user interface is profile specific.

“7. 7. The computing platform of claim 6, wherein the generated interactive user interface includes fields specific to the profile.

“8. In a computing platform including at least one processor, a memory and a communication interface, receiving an emergency dispatch request via the communication interface by the at least one processor; identifying the partner entity’s profile by at least one; Create, by at least one processor, an interactive user interface based on the identified profile, the interactive user interface comprising a first portion and a second portion, the first portion providing additional information related to a request for: It includes a plurality of selectable options to provide. Roadside Assistance – multiple selectable options are created based on the partner entity’s profile; receiving, by at least one processor, a selection of a first option from among a plurality of selectable options in a first portion of an interactive user interface; identifying, by at least one processor, data for display in a second portion based on at least a first option; causing, by at least one processor, the data identified for display in the second portion to be displayed in a second portion of the interactive user interface; Generating, by the at least one processor and based on one or more machine learning datasets, an emergency response order comprising identifying a portion of equipment to dispatch in response based on the one or more machine learning datasets. steps to request roadside assistance; and executing an emergency dispatch command by at least one processor.

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“9. 9. The method of claim 8, wherein executing the roadside assistance command further comprises dispatching a roadside assistance service provider.

“10. The method of claim 8 further comprising: generating, by the at least one processor, a first request for additional information; sending a first request generated by the at least one processor and via a communication interface to a computing device; and receiving response data for the transmitted first request.

“11. The method of claim 8 , further comprising: identifying, by the at least one processor, a user associated with the request; A partner entity is identified based on the identified user by selecting a partner entity from a plurality of partner entities associated with the user.

“12. The method of claim 8 , further comprising receiving, by the at least one processor, additional information related to the emergency dispatch request, wherein generating the emergency dispatch order is further based on the additional information.

“13. 9. The method of claim 8, wherein the interactive user interface created is profile specific.

“14. 14. The method of claim 13, wherein the generated interactive user interface includes fields specific to the profile.

“15. When executed by a computing platform comprising at least one processor, memory and communication interface causes the computing platform to: receive an emergency dispatch request; Identifies the partner entity’s profile. Create an interactive user interface based on the identified profile, the interactive user interface comprising a first portion and a second portion, the first portion having a plurality of selectable options for providing additional information related to the emergency response request. , and multiple selectable options are created based on the partner entity’s profile. receive a selection of a first option from among the plurality of selectable options in a first portion of the interactive user interface; identify data for display in a second portion based on at least the first option; cause the data identified for display in the second portion to be displayed in the second portion of the interactive user interface; generate an emergency response order based on the one or more machine learning datasets, the emergency response order comprising identifying a piece of equipment to be dispatched in response to the emergency response request based on the one or more machine learning data sets; Execute the roadside assistance command.

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“16. 16. The one or more non-transitory computer readable media of claim 15, wherein executing the roadside assistance order further comprises dispatching an emergency roadside service provider.

“17. 16. The method of claim 15, which when executed causes the computing platform to: generate a first request for additional information; send the generated first request to the computing device; and receiving response data for the transmitted first request.

“18. 16. The method of claim 15, which when executed causes the computing platform to: identify a user associated with the request; A partner entity is identified based on the identified user by selecting a partner entity from a plurality of partner entities associated with the user.

“19. 16. The method of claim 15, further comprising instructions that when executed cause the computing platform to receive additional information related to the emergency response request, wherein generating the emergency response order is further based on one or more non-transitory computer readable media. Additional information.

“20. 16. The one or more non-transitory computer-readable media of claim 15, wherein the generated interactive user interface is profile-specific and the generated interactive user interface includes a profile-specific field.

See Balk, Chad Allen for additional information on this patent. A data processing system with a machine learning engine that provides roadside assistant functionality. Us Application for Patent No. 11482112 January 8, 2021Posted online on October 25, 2022. Patent URL: http://patft.uspto.gov/netacgi/nph-Parser?Sect1=PTO1&Sect2=HITOFF&d=PALL&p=1&u=%2Fnetahtml%2FPTO%2Fsrchnum.htm&r=1&f=G&l=50&s1=11482112.PN.&OS= PN/11482112RS=PN/11482112

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