AFN is working out kinks in Pacific trial for its new video-on-demand app


The American Forces Network is testing a new video-on-demand app with its Pacific audience before making it available to US military communities in other overseas locations.

The American Forces Network is testing a new video-on-demand app with its Pacific audience before making it available to US military communities in other overseas locations. (Kelly Agee/Stars and Stripes)

YOKOTA AIR BASE, Japan — Days after testing and live-streaming application began, American Forces Network is finding and fixing problems in the on-demand system, officials from the Stars and Stripes network said.

As of Thursday, 98 registered users in Japan and South Korea had signed up for the AFN Now app, network spokesman John Clearwater said in an email that day.

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AFN is indefinitely testing the app with its Pacific audience before making it available to the US military communities in other overseas locations. AFN Now offers TV shows, movies, news, and some sports.

The app should work well for viewers at military installations, Clearwater said. Users outside of the range of a military base’s internet connection might have trouble connecting through the app, he said, but developers believe fixes can be made soon.

“The good news is that we’re working out the kinks,” AFN television chief Karreem Lowe said in an email on Thursday. “The initial rollout issues have been resolved. If you are based abroad you should be able to see the app and it should work fine for you.”

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Users experiencing functionality issues with the app are encouraged to contact the AFN Now helpdesk at (571) 559-1415, which has a 24-hour call service.

The app’s testing period depends on the test results, Clearwater said.

Lowe said AFN is fixing itself through the AFN Now study.

“Anything that should happen, happens,” he said. “That is very encouraging. We’re doing exactly what we should be doing at this point in the testing phase. We work closely with our contractual partners, program providers and app developers. The problems we see are not game stoppers.”

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The AFN-Pacific audience is doing a service to fellow AFN viewers by helping iron out the bugs in the new app, Air Force Major Kenneth Scholz, commander of AFN-Pacific, told Stars and Stripes via email on Wednesday.

“With their feedback, this mobile app can offer another way to stay informed and entertained in addition to our TV, radio and web service options,” he said. “It’s an exciting time and we are so happy to share this opportunity with America’s Best.”




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