5 Ways Identity Verification can help Airlines to ensure seamless operation and digital transformation

Why do we need digital identity verification?

Digitization is no longer a new term and will certainly never go away, as it has become established in all industries. The associated optimistic corporate transformation forced almost everyone to integrate digitization processes into their business operations. Every industry has recognized that they must adapt to the latest digital technology in order to continue with ongoing business profit and compete in the market.

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The airline industry actively participated in the digitization marathon. When they saw the benefits like:

  • It can reduce paperwork and therefore manpower requirements. Therefore, it is undoubtedly helpful for an industry that is already working with high costs.
  • Equip them to face the competition and improve the customer experience.
  • Provides fast and reliable security control solutions
  • Accelerates security identity verification processes
  • Verify passenger information in seconds using biometric data
  • Agent-assisted or self-service solutions at security checkpoints
  • Customizable screening based on self-set thresholds

It has proven to be beneficial not only for the aviation industry but also for consumers. Now they don’t have to carry so many documents to the airport. Waiting times at checkpoints and ticket counters have also been drastically reduced.

The great challenge of digitization in the airline industry

There was a time when people were reluctant to acknowledge the need for digitization and growth due to security issues and advanced technology. However, the emergence of dominant digital technologies such as the Internet of Things, the automation cloud, big data technologies, renewable energy and smart grids have extolled the confidence in digitalization.

From now on, 58% of airlines and 35% of airports have developed a digital strategy in the global scenario of the aviation industry. For example,

  • Delta Airlines installed Embross’ VelocityOne (V1) check-in kiosks, which feature biometric technology to verify customer identity.
  • Swiss information technology company SITA has deployed biometric self-service touchpoints at Kuala Lumpur International Airport (KUL) in Malaysia.
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Although the digital transformation has become one of the essential support systems for the aviation industry, it has its challenges. Fear of disclosure of personal information collected from customers. Online fraud activity is already increasing. In order to safeguard the interests of both users, government regulations must be complied with.

The compliances required for air travel or airline business

Specific local and international regulations must be followed to ensure efficient and safe practices are followed.

  • They monitor whether appropriate attention is paid to industry standards and norms to prevent failures in the security and convenience of customer data.
  • Change or adapt policies and regulations to efficiently implement digitization in airlines.
  • Policies to intervene and review the digital skills training needs of the existing workforce.
  • Ensure adequate and appropriate human resources enter the digitized aviation industry. Establish transparent recruitment, management, retention and retraining policies.

And most importantly, monitor how the company protects the customer data they hold against cybercrime, as the risks involved are varied, such as:

The pace of new regulations and requirements may not always be right. Organizations should hire policymakers and regulators that are more aligned with recent developments to narrow the gap between innovation and regulation.

The digital identity verification features create trust for both the airline industry and travelers.

Biometric use for self-check-in

The integration of biometric data into airline check-in has made the processes fast, seamless and secure. The software examines the unique features on the person’s face and uses them to verify their identity. Mainly three biometric solutions are used; Bag provided biometric drop, security operations and check-in.

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Face recognition technology is used in biometrics; in addition, constant document checks are not required at several points in the airport.

For example, the technology allows travelers to register in advance using their biometric facial data via a mobile device. Passengers’ facial biometrics are then digitally linked to their travel documents. And when they arrive at the airport, they have to scan their face to make sure the same person put it on.

This implementation of the biometric solutions has reduced boarding time and accelerated passenger check-in processes.

Passengers can easily self-check-in at the airport using the airline’s mobile app or an internet-connected kiosk. His document check is automatic.

Faster mobile check-in

Online identity verification when booking a flight is a convenient and faster method, as opposed to checking in over the phone, which was a tedious task, especially when filling out a lengthy form. The customer takes a photo of his official ID and uploads it to the specified page; From there, the personal data from the submitted ID card is pressed using optical character recognition (OCR) and used to automatically fill out the check-in form. Also, customers are asked to submit a selfie that matches the photo on the ID card to ensure the same person is checking in.

Safe boarding

Furthermore the ‘NFC chip (Near Field Communication) Technology innovation is designed to improve user experience. It contains all documents, personal data and the passenger’s picture in electronic form, secured by a hard embedded security certificate. The identity verification app can read the content of the NFC chip. Passengers can scan the NFC on their passport with a mobile phone before boarding an international flight for identity verification. This means that airport security personnel do not have to take over control directly at boarding, which saves time.

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Online identity verification is a powerful way to prevent cyber criminals from committing fraudulent activities by hacking into customer’s data.

According to studies by the International Air Transport Association, air travelers will almost double from 4.2 billion in 2018 to 8.2 billion by 2037.

Various online digital verification techniques have been introduced in return for theft and counterfeiting. Now passengers can digitally verify their identity without waiting in a queue. It offers convenience and improves the customer experience. At the same time, it is cost-effective for the airline.

IDcentral helps airlines ensure smooth operations and digital transformation

To make your air travel stress-free or your airline compliant with all regulations, IDcentral experts can streamline online identity verification for your customers and your business. The identity extraction algorithm we perform is one of the most trusted and reliable techniques. We have the most comprehensive source of consumer data in the world, which enables us to provide more accurate risk detection in the verification process. Our analyst panel comprehensively analyzes your company and gradually integrates online identity verification systems into the processes. In this way, our detailed analysis ensures that your organization’s transition to digitization is safe and holistic.

IDcentral’s AI-powered identity verification solution is equipped with biometric authentication and prevents fraudulent activity. Also, comply with airline regulations to ensure trustworthy and smooth functioning.

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*** This is a syndicated blog from IDcentral’s Security Bloggers Network, written by SEO EXPERT. Read the original post at: https://www.idcentral.io/blog/identity-verification-airlines

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